In short, ALS is designed to improve the quality of service for your employees. It`s the CASE Management SLA HR feature that lets you do it. An ALS is an agreement between two parties describing the service provided, which documents service level targets (on which service is measured) and defines the responsibilities of the service provider (HR) and the client (employee and manager). The purpose of this service level agreement is to describe the most important services we offer and the quality standards we have agreed with our service users in terms of service delivery. (Click on the icon to download) This agreement is reviewed annually as part of the annual planning process and changes are agreed with service users. The amendments to this agreement are signed annually by all parties. What do you think of my top 5 benefits of using hr Service Level Agreements in HR Service Delivery? Comment below and tell me what your top 5 benefits are. A quick example: If an employee does not receive his salary on the day of pay, this will probably be considered a high priority and, in some organizations, HR will want to solve this problem on the same day or within 8 hours. Therefore, the resolution time for ALS would be 8 hours. You can also record how many times you should keep employees informed of the progress of their problem, in my example, I would suggest updates every hour.
In this case, the ALS used helps HR track these schedule updates and the total time used to resolve the personnel issue. But that`s not all. There are many benefits for your organization. Here is a list of my top 5: Future evaluations and changes to this service level agreement As you can see in this example, the automatic application of SLAs to incoming cases in your HR case management tool will offer great monitoring and tracking benefits. In my next article, I`ll give details on how Dovetails SLA Management module offers these 5 benefits to our customers.